Shipping & delivery
At Ice & Ivy, we ship quickly and with care across Sweden. Our priority is to deliver your order safely and on time.
ORDER PROCESSING TIME
Due to high demand during ongoing campaigns, deliveries may experience slight delays.
Please note that order processing begins 1 hour after your order is placed. Once processing has started, we can no longer make changes or cancellations.
We guarantee that all orders are prepared and shipped within 48 to 72 business hours after payment confirmation.
You will receive an email confirmation with a tracking link (Track & Trace) as soon as your order is on its way. Please allow up to 2 days for tracking information to update.
EXPECTED DELIVERY TIMES
2–4 business days
SHIPPING PARTNERS
We work with a selection of trusted international and local logistics partners to ensure fast and secure delivery. These include:
- DPD UK
- Evri
- Yodel
- UPS
- DHL
The most efficient shipping partner will be automatically selected based on your location.
ORDER CHANGES & CANCELLATIONS
You have a 15-minute window to request changes or cancel your order after placing it. After this period — or once the order has entered processing — modifications are no longer possible.
To submit a request, please contact us directly via:
📧 info@IceandIvy.com
NEED HELP?
If you have any questions about your order or delivery, we’re always here to help.
📧 Email: info@IceandIvy.com
🕑 Support hours: 24/7 Customer Care
Your satisfaction is our priority.
We strive to make your shopping experience smooth, elegant, and stress-free.